Three essential elements for high-quality cross-border logistics providers
When most cross-border e-commerce companies gather together, the most complaint is how many customers are lost by the unreliable international logistics companies currently cooperating with. It is undeniable that it is the truth, but it cannot be denied that there is no cross-border e-commerce. For its own reasons, both sides have more or less problems. Before choosing high-quality international logistics partners to transport goods, cross-border e-commerce companies must consider their own interests and make sure that the following three points are in place:
1. Extensive and mature transportation network
In order to meet the needs of customers living in remote areas, e-commerce companies should choose to cooperate with logistics companies with extensive transportation networks to ensure that their logistics network can cover the location of customers; and a good cross-border logistics company should also be able to provide customers with advice and Help; explain how to deliver the goods efficiently with the experience of the destination. At the same time, cross-border e-commerce companies should also focus on their coordination capabilities in various links. During the transportation process, cross-border logistics companies should act as the main contacts of cross-border e-commerce, communicate with logistics parties, customs and other parties in each link, and have relevant knowledge to negotiate and trade for the benefits of cross-border e-commerce. Therefore, an excellent cross-border logistics company can reduce the trouble of cross-border e-commerce and multi-party contact, so that the latter can focus on business development with more peace of mind.
2. Experience in operating locally
An excellent cross-border logistics company should have a physical operation office in the destination country and have a comprehensive understanding of the documents required for cross-border transportation. If there are any problems with parcels abroad and cross-border e-commerce is far away, cross-border logistics companies should have the ability to properly handle emergencies locally. Cross-border logistics companies with local operating experience can greatly reduce the probability of parcels being delayed at customs because they can respond quickly and solve any problems that may arise. They should also be able to provide local expertise, such as developing corresponding collection methods for the payment methods preferred by locals.
3. Accurate package tracking system
A good cross-border logistics company can save e-commerce and customers worry and effort after shipping. When cross-border logistics is in progress, both parties want to ensure that their packages arrive at their destination safely and on time, so it is very important to have an accurate and easy-to-use package tracking system. In the case of using the package tracking system, customers can enter the package number to easily check the logistics status. An accurate package tracking system can predict the logistics stage, geographic location and delivery time of the package, so that the logistics process of the goods can be visualized. This transparency helps reduce customer service costs, while giving customers complete autonomy in the delivery process. A humanized package tracking system should also update the delivery status of packages in real time. It can show whether the package has been successfully delivered; if the delivery fails, it should tell the reason for the failure: for example, the customer is not at home during the delivery process. Cross-border logistics companies can provide solutions accordingly.
